The service was exceptional!!! I will return for additional service—keep up the good job of hiring phenomenal employees!

J. White

The staff is trustworthy and they have earned our trust by telling us things that need fixed….but not right away. They tell us what it may cost to fix it and then a deadline to fix it by. That gives us a few months to budget for the service.

Christopher

My experience with Todd Burr’s Good Neighbor Shell & Auto has been wonderful. I feel I can trust the advice I am given. They will do everything they can to get me on the road and keep me driving safe and at optimum performance. They have handled every situation with respect and consideration weather the vehicle was nearly new to nearly antique.

Gloria J. Hausser

I discovered mid-day Friday that one of my rear tires was almost flat. I cautiously drove to your shop in Hillsboro Village. Brent met me as soon as I drove in and asked how he could help. He put air in my tire and did a quick inspection. Evidently the tire had been low for some time and I had really rubbed the outside edge pretty badly. Brent recommended a new tire which he said he could order first thing Monday morning and have ready for me by Monday mid-day. He replaced the bad tire with my spare, kept the bad tire and rim, and sent me on my way. Early Monday afternoon I received a call informing me that my new tire was ready. Again as soon as I drove on the property, I was greeted and helped. By the time I paid and went to the post office, my new tire was mounted one my car and my spare returned to my trunk. Total time at your shop (both visits) – less than 20 minutes.

Margie Bingham

Friendly, helpful staff; I especially appreciated their timeliness in repairing & returning my car!!

Kevin Meyer

Very professional. I was able to get a loaner vehicle which was a huge help to me.

Steve Keil

Best service I ever had!! Thanks.

Dave Alvis

I would just like to say thanks for the quick service performed on my van. It was nice to get the follow up card thanking me for my patronage. I’ll be back!

J. F.

I had car trouble and was told by another shop that it would cost $2,000.00. I brought the same vehicle to Hillsboro Village Shell and they repaired my truck for only $3.00. My vehicle has worked fantastic. I drove to Washington DC and Birmingham, Alabama numerous times since then. Hillsboro Shell is the best!!

I just wanted to thank you all for taking care of my mother. She lives in a retirement home near  by and says you always pump her gas for her and let her know when her car needs service. I can’t always be right there to do those things and I appreciate it.

Just wanted to give a plug to the most honest, skilled and community minded service station I have found in Nashville, Good Neighbor Shell and Auto Service. They have always been honest, dependable and fixed my car problem, including telling me there was not a problem after driving the car around and checking it out and not charging or charging minimal. I also use them to check out used cars I have bought. They can give you an unaesthetic but running loaner car when you ask ahead.

Rebekah Walker

We know the owners and the people that work there. I trust them!

Gay Wiggins

Excellent, will go there again.

Sophie Sparks

I was delighted to receive the customer of the month designation and the box of treats is much appreciated. I can only say that I will always recommend your service as it is outstanding in every way. Your are truly standouts in your field. Thank you so much!

Nora

Super Service!!

Mark Madrey

Best customer service and you can trust them.

Marilyn Cavagnaro

I came into your shop for an oil change on my late model work truck. The work was done right the first time and there were no add on charges. The work was also done promptly with no down time. Great service, very prompt and courteous staff.

William Scott

Considerate, polite, courteous. The cashier talked to me as a person and did not ignore me while I was waiting. A “thank you” card showed you appreciated my service…not just “take the money and run” service. Thank you.

Belinda Sanchez

I wanted to write and thank you for taking a look at my tire which had a nail. I brought it to you assuming it needed to be pulled and the tire repaired with a patch. Your station when above and beyond your calling by pulling the nail and noticing that it was not all the way through, that my tire would be fine. You called to tell me the good news and did not charge me anything for your service.

I appreciated my ride to work after I dropped my car off and the communication after my car was diagnosed. As a woman who does not know a lot about cars, I feel respected because the mechanic explained what was going on clearly, in words that I could understand.  Without talking down to me. Competent, honest, good customer service and communication.

Gail and Jim

Always receive great service.

Scott Speedy

Just like having a car shop run by family. Fabulous.

E.B. McGowin

I love this place.

Mary Bothwell

I brought my car to Brent and not only did he fix the problem, but he also loaned me a car so I could get to work. I wanted to make sure that you were aware of the outstanding service and support I received from your staff. You have a customer for life.

Paul Graden, Ph.D.

You guys continue to do a wonderful job and we are so happy to be your customers. We tell everyone we know about you! Thanks!

Tom & Leah Holland

I traveled 2300 miles through the Appalachians to New York after you replaced the A/C compressor without a hitch. The bonus was that I think I got about 5 miles to the gallon better gas mileage than previously. This was with high speed, mountain driving with A/C on the entire trip.

Steve

Never in my life have I experienced such a qualified staff in a garage. I will highly recommend your station to all of my friends and colleagues.

David Garrett

HVAS employees are so nice and efficient. I will definitely be back!

P. Lefler

I work very close to this station and have depended upon them for years. Whether you need them to change a tire, pump your gas, or perform ANY type of service on your car, this is the place for you! They are very knowledgeable and very fair and don’t take advantage of women!

Michele A.

I’ve always been pleased with the service from HVAS. The mechanics are honest and will take time to make sure you understand what they are doing to your vehicle and why.

Kim R.

I love that you guys play jazz music at night. Please keep it up! It’s one of the reasons I always buy my gas from you.

Happy Customer

Brent and the rest of the staff at Hillsboro Village Auto Service are excellent. My 3 cars, new and old, have been seen at this shop for over 2 years. I would do injustice if I said Tia, John, Brent….ALL did a great  job because they do such a great job as making sure it is a team. They all make me feel welcome and take great care of my cars. What more could you ask for? This coming from someone whose best friend owned an auto dealer in my old city. Awesome business and I have referred many people to them

Chris Lee

Thank you so much for your excellent service, consideration, and your friendliness. We appreciate you!

A friend recommended your shop to me and the service was GREAT! Much faster than I anticipated and cheaper than I expected. Very impressed!!!

Thank you.

K.M.

My fiancé and I would like to thank your shop fir your excellent service and exceptional work. We recently had a terrible experience with one of your competitors and needed someone to fix our car problems. This station exceeded our expectations and the car came home running great! We will never take either of our cars anywhere else.

Thanks,

E. Ryan

I want to thank all of you for help and consideration when I brought my car in a couple weeks ago. If I were you, I would have been so frustrated with a customer like me (indecisive and TONS of scheduling problems)! However, you all were so patient and helpful as I tried to figure everything out. Thank you!

A. Croft

As a woman who does not know a lot about cars, I feel respected because the mechanic explained what was going on clearly without talking down to me. Competent, honest, good customer service and communication.

G. Howell

I appreciate the telephone support you have given during my repairs. I believe your station has the staff and skills to provide customers with honest and efficient service. With each repair I have left with the assurance that your guaranteed work will mean my truck will not need additional work on the same problem.

R. Bice

I came into HVAS for an oil change on my late model work truck. The work was done right the first time and there were no add on charges. The work was also done promptly. Great service with a very courteous staff.

W. Scott

I actually enjoy taking my car to Hillsboro Village Auto because they have excellent customer service- always friendly, timely, and dependable. They keep me informed of what they need to do, give an accurate estimate and also let me know what work I will need done in the future. I actually feel like everyone cares about keeping my car safe and functioning properly.

G. Hausser

Hillsboro Village is the best service station in Nashville. I’ve been taking my car there for 15 years. Brent Ferguson is unusually good at explaining to me, definitely a non-mechanical woman, what needs to be done to my car. The station keeps up with scheduled maintenance; the repair work has always been sound, and the service charges are fair and reasonable. This adds greatly to my peace-of-mind.

C. MacLachlan

Todd,

I have not had the privilege of meeting you yet but I frequent the station on Hillsboro. Brent and the rest of the staff are excellent. My three cars, new and old, have been seen at this shop for over 2 years. I would do injustice if I said Tia, John, Brent, etc. ALL did a great job because they do such a great job as a team. They all make me feel welcome and take great care of my cars. What more could you ask for? This coming from someone whose best friend owned an auto dealer in my old city.

Well, I have had other issues with my cars and Brent has taken care of me as if it were his car. The “guys” have always been helpful and informative. The ladies are always great!!! Let me tell you I have tried to “expand” your business with boats and 4-wheelers as I have several of both. I was moving my boat to Nashville a couple of weeks ago and consulted Brent on tires for the trailer.

After a brief discussion Brent gave me his home and cell number in case I needed it. Are you kidding me? Brent was willing to help me on the weekends? This is a great place!

Awesome business and have referred many people to them. I will continue to do so in the future.

Thought you would like to hear.
C. Lee